Phocuswright Conference 2020

News / Online

VIDEO: Hilton on an evolving digital environment for accommodation

By PhocusWire | January 20, 2021

With leisure travel stalled, meetings and events cancelled and short-term rentals taking the spotlight, hotel leaders are in the hot seat. Read More

News / Technology

VIDEO: Using tech to go from overtourism to sustainable tourism

By PhocusWire | January 13, 2021

Now is the time for destinations to build strategies to manage the recovery and avoid some of the problems that developed as a result of too many tourists flooding popular areas. Read More

News / Technology

VIDEO: How COVID-19 accelerated digital transformation in travel

By PhocusWire | January 12, 2021

Rachel Barger, senior vice president of global enterprise sales at Cisco Systems, speaks about technology trends emerging from the periods of lockdown and what they mean for the travel industry. Read More

News / Startups

VIDEO: Experts on the state of travel innovation

By PhocusWire | January 8, 2021

The Phocuswright Conference 2020's dragons give their take on the biggest trends, promising players and what’s next for online travel innovation and investment. Read More

alt="andrea-kates-phocuswright-2020" title="andrea-kates-phocuswright-2020"

News / Online

VIDEO: How travel companies can move toward “future-proofing”

By Mitra Sorrells | January 6, 2021

Andrea Kates, managing director of consultancy Futureproofing: Next, explains the "pyramid of possibilities" at The Phocuswright Conference 2020. Read More

News / Distribution

VIDEO: How the pandemic might impact travel loyalty programs

By Linda Fox | January 5, 2021

Travel loyalty programs will have to add flexible elements to their schemes to keep members with them. Read More

News / Online

VIDEO: Kayak's Steve Hafner on pandemics, strategy and survival

By PhocusWire | January 5, 2021

Honest and interesting - just with fewer wisecracks than during normal years. That was Kayak CEO Steve Hafner's appearance at The Phocuswright Conference 2020. Read More

News / Distribution

VIDEO: How the cruise industry can get back to sailing

By Linda Fox | January 4, 2021

The Healthy Sail Panel brings together many voices from across the cruise industry to ensure a safe return to sailing. Read More

News / Online

PhocusWire editorial team's favorite interviews of 2020

By PhocusWire | December 31, 2020

As we look forward to better times ahead in 2021, we invite you to feast on our favorite interviews of the last 12 months. Read More

News / Online

VIDEO: Why the digital travel sector fails for diversity and inclusion

By Linda Fox | December 30, 2020

Martinique Lewis, a diversity in travel consultant, says travel companies need to look across everything they touch internally and externally and grade themselves on their diversity. Read More

News / Online

VIDEO: How travel execs confronted the crisis - and their staffs

By PhocusWire | December 29, 2020

At the Phocuswright Conference, travel leaders discuss how confronting the threat – and often inevitability – of staffing reductions has been the most difficult part of the pandemic. Read More

News / Online

VIDEO: Peter Kern on how COVID gave Expedia Group “courage”

By Jill Menze | December 29, 2020

Speaking at his first Phocuswright Conference since assuming leadership of Expedia Group, Peter Kern discussed the company's multi-brand strategy, Google and more. Read More

News / Online

VIDEO: How we went to the brink and back in 2020

By PhocusWire | December 28, 2020

How do you change customer perceptions and jumpstart business after a downfall? Some of the most battered, but resilient, travel businesses worked hard during 2020 to keep it together. Read More

News / Online

VIDEOS: PhocusWire's most popular interviews 2020

By PhocusWire | December 24, 2020

We present a list of the most popular videos that we've produced at PhocusWire and those we've been involved with during Phocuswright's virtual conferences during 2020. Read More