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generative AI

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

alt="Mobi brings intent driven search to travel" title="Mobi brings intent driven search to travel"
News / Technology
Mobi brings intent driven search to travel
By Linda Fox | September 4, 2024
The search and discovery technology is combining natural language search with generative AI and its content store of points of interest around the world to present users with a “best match.” Read More
alt="Business travel division leads 2X growth for Flight Centre Travel Group" title="Business travel division leads 2X growth for Flight Centre Travel Group"
News / Online
Business travel division leads 2X growth for Flight Centre Travel Group
By Mitra Sorrells | August 28, 2024
Flight Centre Travel Group CEO Chris Galanty credited the company's AI Centre of Excellence for "revolutionizing" customer service and empowering agents through automation. Read More
alt="Trip.com Group highlights revolutionary powers of AI" title="Trip.com Group highlights revolutionary powers of AI"
News / Online
Trip.com Group highlights revolutionary powers of AI
By Linda Fox | August 27, 2024
Trip.com Group continues to implement artificial intelligence across operations from customer service to Copilot in engineering and AI tools, such as the curated lists launched in June, to boost the... Read More
alt="Booking.com’s U.S. managing director on growth plans, STRs and marketing" title="Booking.com’s U.S. managing director on growth plans, STRs and marketing"
News / Online
Booking.com’s U.S. managing director on growth plans, STRs and marketing
By Morgan Hines | August 27, 2024
Booking.com’s partnership with rapper Ludacris is its latest in a string of celebrity tie-ups. The marketing effort is more complex than a flash in a pan, according to Ben Harrell, U.S. managing... Read More
alt="MultiOn targets travel use cases for its AI agent" title="MultiOn targets travel use cases for its AI agent"
News / Technology
MultiOn targets travel use cases for its AI agent
By Mitra Sorrells | August 26, 2024
Backed by General Catalyst, Amazon Alexa Fund, Maven Ventures, Samsung Next and individuals from OpenAI, MultiOn is rapidly developing its AI agent technology for travel and other applications. Read More
alt="More DMOs are using AI to power visitor engagement" title="More DMOs are using AI to power visitor engagement"
News / Technology
More DMOs are using AI to power visitor engagement
By Morgan Hines | August 23, 2024
Satisfi Labs, one of the providers of AI-powered chat for DMOs, said it has added several new clients as destinations seek to be more responsive to visitors. Read More
alt="Steve Singh's latest business travel startup lands $6M for AI agent" title="Steve Singh's latest business travel startup lands $6M for AI agent"
News / Startups
Steve Singh's latest business travel startup lands $6M for AI agent
By Linda Fox | August 22, 2024
Singh will serve as executive chairman of Otto, which is creating an AI-powered travel assistant to plan, book and support business travelers during a trip. Read More
alt="Hostfully unveils AI messaging function" title="Hostfully unveils AI messaging function"
News / Technology
Hostfully unveils AI messaging function
By Morgan Hines | August 21, 2024
The tool, announced Wednesday, is meant to cut down the time property managers use to address guest inquiries. Read More
alt="CEO Spotlight: David Woolenberg of Duetto" title="CEO Spotlight: David Woolenberg of Duetto"
Interview / Technology
CEO Spotlight: David Woolenberg of Duetto
By Mitra Sorrells | August 21, 2024
Duetto provides a suite of cloud applications for more than 6,000 hotels to help them increase efficiency, revenue, and profitability. David Woolenberg has been Duetto's CEO since January 2020. Read More
alt="Despegar sells destination management company, boosts AI agent" title="Despegar sells destination management company, boosts AI agent"
News / Online
Despegar sells destination management company, boosts AI agent
By Linda Fox | August 16, 2024
Despegar has made a number of updates to its AI agent Sofia and has further plans to integrate the technology into its B2B platforms. Read More
alt="The role of DMOs in helping their partners effectively use AI" title="The role of DMOs in helping their partners effectively use AI"
News / Technology
The role of DMOs in helping their partners effectively use AI
By Morgan Hines | August 16, 2024
As travelers begin to use AI search engines and agents for trip planning, should DMOs play a role in helping their suppliers understand how to use the technology to drive revenue?   Read More
alt="Q&A: Travelport's Greg Webb talks future of NDC, IT outage, more" title="Q&A: Travelport's Greg Webb talks future of NDC, IT outage, more"
News / Online
Q&A: Travelport's Greg Webb talks future of NDC, IT outage, more
By Morgan Hines | August 12, 2024
At the Global Business Travel Association conference in Atlanta late last month, Greg Webb sat down with PhocusWire for a wide-ranging interview on the travel industry, Travelport and more. Read More
alt="AI-powered travel technology company FLYR raises $295M" title="AI-powered travel technology company FLYR raises $295M"
News / Technology
AI-powered travel technology company FLYR raises $295M
By Morgan Hines | August 8, 2024
The funding will be used to speed FLYR’s delivery of modern reservation systems, to allow AI-based decision automation and to elevate digital channels for airlines and hospitality brands. Read More
alt="Airbnb focused on “strategic priorities” amid solid second quarter" title="Airbnb focused on “strategic priorities” amid solid second quarter"
News / Online
Airbnb focused on “strategic priorities” amid solid second quarter
By Morgan Hines | August 6, 2024
Airbnb is looking ahead to expanding beyond its “core,” including the eventual relaunch of Airbnb Experiences, among other new features to roll out later this year and beyond. Read More
alt="Booking Holdings touts alternative accommodation growth, success on social media" title="Booking Holdings touts alternative accommodation growth, success on social media"
News / Online
Booking Holdings touts alternative accommodation growth, success on social media
By Mitra Sorrells | August 1, 2024
Booking Holdings said its alternative accommodation business is growing faster than its overall business and now has 7.8 million listings globally, up about 11% year over year. Read More
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