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generative AI

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

alt="Priceline adds voice capabilities from OpenAI to "Penny" chatbot" title="Priceline adds voice capabilities from OpenAI to "Penny" chatbot"
News / Technology
Priceline adds voice capabilities from OpenAI to "Penny" chatbot
By Morgan Hines | October 2, 2024
Priceline's Penny chatbot can “hear” and understand user questions, predict needs based on historical interactions and "speak" its response. Read More
alt="Hype versus reality: How fast is generative AI changing the travel industry?" title="Hype versus reality: How fast is generative AI changing the travel industry?"
News / Technology
Hype versus reality: How fast is generative AI changing the travel industry?
By Morgan Hines | October 2, 2024
Industry leaders from Accor, Sabre, Cloudbeds, Navan, MakeMyTrip and more share their thoughts on generative AI and whether it has lived up to expectations thus far. Read More
alt="What the travel industry is learning about effectively implementing AI" title="What the travel industry is learning about effectively implementing AI"
From Our Partners / Technology
What the travel industry is learning about effectively implementing AI
By PhocusWire | September 30, 2024
DataArt's senior vice president of travel and hospitality explains why effective use of generative AI requires companies first deal with their technical debt and ensure they have a modern data... Read More
alt="Listening, watching on TikTok essential for travel marketing success" title="Listening, watching on TikTok essential for travel marketing success"
News / Online
Listening, watching on TikTok essential for travel marketing success
By Morgan Hines | September 27, 2024
As TikTok has grown in popularity in recent years, brands have been figuring out how best to engage with their target audiences through the app. For travel brands new to TikTok, the best place to... Read More
alt="Snowflake expands its data cloud platform with capabilities tailored for travel" title="Snowflake expands its data cloud platform with capabilities tailored for travel"
News / Technology
Snowflake expands its data cloud platform with capabilities tailored for travel
By Morgan Hines | September 24, 2024
 Snowflake already works with clients including Hyatt, Tripadvisor, Booking.com, JetBlue and Marriott.   Read More
alt="Q&A: Amadeus CTO on tech priorities, cloud and generative AI" title="Q&A: Amadeus CTO on tech priorities, cloud and generative AI"
News / Technology
Q&A: Amadeus CTO on tech priorities, cloud and generative AI
By Linda Fox | September 24, 2024
PhocusWire talks to Sylvain Roy, CTO of Amadeus, about prioritizing technology projects and implementing generative AI internally and externally. Read More
alt="Agoda’s co-founder Rosenstein: AI will widen the gap between haves and have-nots in travel" title="Agoda’s co-founder Rosenstein: AI will widen the gap between haves and have-nots in travel"
News / Technology
Agoda’s co-founder Rosenstein: AI will widen the gap between haves and have-nots in travel
By Yeoh Siew Hoon - WiT | September 19, 2024
Robert Rosenstein said that while smaller companies can be faster and more nimble, the fact is the biggest benefit of AI right now to increase productivity and cut staff plays to the big companies. Read More
alt="Mindtrip secures $12M investment, launches group chat" title="Mindtrip secures $12M investment, launches group chat"
News / Startups
Mindtrip secures $12M investment, launches group chat
By Mileva Sapic | September 18, 2024
Mindtrip will use the investment to scale operations as it rolls out of a series of collaborative trip planning features for groups. Read More
alt="Sabre, Google address challenges in AI implementation 4 years into partnership" title="Sabre, Google address challenges in AI implementation 4 years into partnership"
News / Technology
Sabre, Google address challenges in AI implementation 4 years into partnership
By Morgan Hines | September 13, 2024
Sabre has taken a deep dive into the AI space with Google as part of a decade-long partnership that began in 2020. Read More
alt="CEO Spotlight: Jeff Kim of Yanolja Cloud" title="CEO Spotlight: Jeff Kim of Yanolja Cloud"
Interview / Technology
CEO Spotlight: Jeff Kim of Yanolja Cloud
By Mitra Sorrells | September 13, 2024
Yanolja Cloud is the hotel tech arm of Yanolja, a leading travel app in South Korea, and provides hotel management software, booking engines, inventory distribution systems and more, with operations in... Read More
alt="Guesty launches two additional AI features with new tools for property managers" title="Guesty launches two additional AI features with new tools for property managers"
News / Online
Guesty launches two additional AI features with new tools for property managers
By Mileva Sapic | September 12, 2024
Property management software platform Guesty is adding AI-tools for website creation and review management. Read More
alt="Racing toward tomorrow's travel experience" title="Racing toward tomorrow's travel experience"
Opinion / Online
Racing toward tomorrow's travel experience
By Stephanie Meltzer-Paul - Mastercard | September 11, 2024
Stephanie Meltzer-Paul, executive vice president of global loyalty at Mastercard, explores what's possible when the right mix of personalization, loyalty and technology are activated.   Read More
alt="Booking Holdings' new CFO expects connected trip "is really there" in 3 to 5 years" title="Booking Holdings' new CFO expects connected trip "is really there" in 3 to 5 years"
News / Online
Booking Holdings' new CFO expects connected trip "is really there" in 3 to 5 years
By Morgan Hines | September 10, 2024
Ewout Steenbergen, chief financial officer at Bookings Holdings since March, called out the company's work in alternative accommodations and artificial intelligence and strong demand in Asia as key... Read More
alt="Reiwa Travel raises $33M for travel packaging tech development and expansion" title="Reiwa Travel raises $33M for travel packaging tech development and expansion"
News / Online
Reiwa Travel raises $33M for travel packaging tech development and expansion
By Yeoh Siew Hoon - Web in Travel | September 9, 2024
Reiwa founder Takaya Shinozuka said earlier this year that he planned to take Newt, his travel packaging startup, global and that he was in the midst of raising funding to power the expansion. Read More
alt="Agoda’s human approach to learning and growing with AI" title="Agoda’s human approach to learning and growing with AI"
News / Technology
Agoda’s human approach to learning and growing with AI
By D.J. Catron | September 5, 2024
Idan Zalzberg, Agoda’s chief technology officer, details how the company uses technology and especially generative AI in its pursuit to become a virtual “travel companion.” Read More
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