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News / Technology

Airlines are pushing ancillaries to boost revenue, but new offerings slow to come

By Morgan Hines | October 11, 2024

Ancillary services including baggage fees, meal upgrades, change fees and seat selection help boost airline profits, but why haven't airlines expanded their product catalog? Read More

News / Technology

Priceline adds voice capabilities from OpenAI to "Penny" chatbot

By Morgan Hines | October 2, 2024

Priceline's Penny chatbot can “hear” and understand user questions, predict needs based on historical interactions and "speak" its response. Read More

News / Technology

Hype versus reality: How fast is generative AI changing the travel industry?

By Morgan Hines | October 2, 2024

Industry leaders from Accor, Sabre, Cloudbeds, Navan, MakeMyTrip and more share their thoughts on generative AI and whether it has lived up to expectations thus far. Read More

News / Technology

Snowflake expands its data cloud platform with capabilities tailored for travel

By Morgan Hines | September 24, 2024

Snowflake already works with clients including Hyatt, Tripadvisor, Booking.com, JetBlue and Marriott. Read More

News / Online

Ryanair receives, appeals criminal warning

By Morgan Hines | September 23, 2024

Ryanair Monday instructed its lawyers to ask for clarity from the Barcelona Commercial Court on the initial injunction that stopped Ryanair from using certain words to describe eDreams’ Prime program. Read More

News / Technology

IDeaS partners with Virgin Voyages for cruise revenue management

By Morgan Hines | September 12, 2024

The two companies are developing a solution that will provide demand forecasting, inventory management and pricing automation. Read More

News / Technology

Skyscanner joins with Travala.com to offer crypto bookings

By Morgan Hines | September 6, 2024

Travala.com has an inventory of more than 2.2 million hotels that can be booked with more than 100 forms of cryptocurrency, which Skyscanner users will now be able to access. Read More

News / Startups

Host & Stay receives £10.5M to support “buy-and-build” strategy

By Morgan Hines | September 5, 2024

With the backing of Growth Partner, Host & Stay’s “buy-and-build” strategy will have immediate momentum, starting with the company’s acquisition of Airhost For You and Norfolk Holiday Properties. Read More

News / Startups

Tour Amigo raises $2M in seed funding to boost growth

By Morgan Hines | September 4, 2024

The B2B SaaS company will use the funding to speed software development and expand into North America, which it views as a key market. Read More

News / Technology

More DMOs are using AI to power visitor engagement

By Morgan Hines | August 23, 2024

Satisfi Labs, one of the providers of AI-powered chat for DMOs, said it has added several new clients as destinations seek to be more responsive to visitors. Read More

News / Technology

Hostfully unveils AI messaging function

By Morgan Hines | August 21, 2024

The tool, announced Wednesday, is meant to cut down the time property managers use to address guest inquiries. Read More

News / Technology

Blackstone acquires hotel accounting tech specialist M3

By Linda Fox | August 16, 2024

M3, which was founded in 1998, provides a back-office accounting software platform as well as labor management and business intelligence tech to more than 8,000 properties in North America. Read More

News / Online

Q&A: Travelport's Greg Webb talks future of NDC, IT outage, more

By Morgan Hines | August 12, 2024

At the Global Business Travel Association conference in Atlanta late last month, Greg Webb sat down with PhocusWire for a wide-ranging interview on the travel industry, Travelport and more. Read More

News / Online

Travel industry reacts to Google antitrust, monopoly ruling

By Morgan Hines | August 6, 2024

What kind of impact does the industry expect to see as a result of the Google antitrust ruling? Do travel leaders expect to see big changes? Read More

News / Technology

Delta apologizes, DOT opens investigation into flight disruptions

By Morgan Hines | July 23, 2024

The airline is “painfully aware” of its slow comeback after Friday’s global IT outage, Delta president Glen Hauenstein said at GBTA, noting that the airline anticipates to be fully recovered toward the... Read More

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