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PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

alt="Decentralized Identity Foundation hackathon kicks off with track focused on travel solutions" title="Decentralized Identity Foundation hackathon kicks off with track focused on travel solutions"
News / Technology
Decentralized Identity Foundation hackathon kicks off with track focused on travel solutions
By Mitra Sorrells | October 3, 2024
Developers entering the “Hospitality and Travel Challenge” have to demonstrate how decentralized identity technology combined with traditional travel technology can create a more frictionless,... Read More
alt="Truely secures $3.5M to drive eSIM services across travel" title="Truely secures $3.5M to drive eSIM services across travel"
News / Startups
Truely secures $3.5M to drive eSIM services across travel
By Mileva Sapic | October 2, 2024
Truely intends to release B2B2C services for major travel operators, airlines, airports, online travel agencies and service providers with $3.5 million in fresh funding. Read More
alt="Priceline adds voice capabilities from OpenAI to "Penny" chatbot" title="Priceline adds voice capabilities from OpenAI to "Penny" chatbot"
News / Technology
Priceline adds voice capabilities from OpenAI to "Penny" chatbot
By Morgan Hines | October 2, 2024
Priceline's Penny chatbot can “hear” and understand user questions, predict needs based on historical interactions and "speak" its response. Read More
alt="Hype versus reality: How fast is generative AI changing the travel industry?" title="Hype versus reality: How fast is generative AI changing the travel industry?"
News / Technology
Hype versus reality: How fast is generative AI changing the travel industry?
By Morgan Hines | October 2, 2024
Industry leaders from Accor, Sabre, Cloudbeds, Navan, MakeMyTrip and more share their thoughts on generative AI and whether it has lived up to expectations thus far. Read More
alt="What the travel industry is learning about effectively implementing AI" title="What the travel industry is learning about effectively implementing AI"
From Our Partners / Technology
What the travel industry is learning about effectively implementing AI
By PhocusWire | September 30, 2024
DataArt's senior vice president of travel and hospitality explains why effective use of generative AI requires companies first deal with their technical debt and ensure they have a modern data... Read More
alt="Breaking the bottleneck in travel’s hourglass problem" title="Breaking the bottleneck in travel’s hourglass problem"
Opinion / Online
Breaking the bottleneck in travel’s hourglass problem
By Michelle Denogean - Mindtrip | September 27, 2024
Chief marketing officer at Mindtrip, Michelle Denogean, says travel has a problem advancing top of the hourglass inspiration through the bottleneck that leads to conversions in planning and booking... Read More
alt="Snowflake expands its data cloud platform with capabilities tailored for travel" title="Snowflake expands its data cloud platform with capabilities tailored for travel"
News / Technology
Snowflake expands its data cloud platform with capabilities tailored for travel
By Morgan Hines | September 24, 2024
 Snowflake already works with clients including Hyatt, Tripadvisor, Booking.com, JetBlue and Marriott.   Read More
alt="Ryanair receives, appeals criminal warning" title="Ryanair receives, appeals criminal warning"
News / Online
Ryanair receives, appeals criminal warning
By Morgan Hines | September 23, 2024
Ryanair Monday instructed its lawyers to ask for clarity from the Barcelona Commercial Court on the initial injunction that stopped Ryanair from using certain words to describe eDreams’ Prime program. Read More
alt="5 reasons OTAs are becoming merchants of record" title="5 reasons OTAs are becoming merchants of record"
From Our Partners / Technology
5 reasons OTAs are becoming merchants of record
By ConnexPay | September 23, 2024
 How online travel agencies choose to accept payments can have a significant impact on each customer’s experience with them.   Read More
alt="The travel industry payment gap" title="The travel industry payment gap"
News / Online
The travel industry payment gap
By Phocuswright Research | September 20, 2024
The travel industry historically struggles with emerging trends and technologies, and the topic of payments is no exception.  Read More
alt="Chesky on Airbnb's future in travel and beyond" title="Chesky on Airbnb's future in travel and beyond"
News / Online
Chesky on Airbnb's future in travel and beyond
By Morgan Hines | September 20, 2024
Chesky referenced Apple and Amazon’s trajectory - what if Apple never launched the iPod, or Amazon never sold more than books? - to explain why he believes Airbnb should offer much more than a place to... Read More
alt="Agoda’s co-founder Rosenstein: AI will widen the gap between haves and have-nots in travel" title="Agoda’s co-founder Rosenstein: AI will widen the gap between haves and have-nots in travel"
News / Technology
Agoda’s co-founder Rosenstein: AI will widen the gap between haves and have-nots in travel
By Yeoh Siew Hoon - WiT | September 19, 2024
Robert Rosenstein said that while smaller companies can be faster and more nimble, the fact is the biggest benefit of AI right now to increase productivity and cut staff plays to the big companies. Read More
alt="“Founder mode” or "manager mode"? Travel execs weigh in on leadership styles" title="“Founder mode” or "manager mode"? Travel execs weigh in on leadership styles"
News / Startups
“Founder mode” or "manager mode"? Travel execs weigh in on leadership styles
By Morgan Hines | September 18, 2024
Travel leaders share their take on recent comments from Airbnb CEO Brian Chesky about the management style he believes is most effective.   Read More
alt="Expedia Group expands Travel Shops to brand, celebrity, media partners" title="Expedia Group expands Travel Shops to brand, celebrity, media partners"
News / Technology
Expedia Group expands Travel Shops to brand, celebrity, media partners
By Morgan Hines | September 16, 2024
The shoppable storefronts, built for creators, launched in May at Expedia Explore in Las Vegas. At the time, the launch included a select few influencers. Soon, every traveler will be able to join. Read More
alt="Peter Kern exits Expedia Group board after 19 year tenure" title="Peter Kern exits Expedia Group board after 19 year tenure"
News / Online
Peter Kern exits Expedia Group board after 19 year tenure
By Morgan Hines | September 13, 2024
The decision came as a result of “the speed and success of the Company’s recent management transition,” the SEC filing reads, referencing Kern’s exit as CEO in May when he was replaced by Ariane Gorin. Read More
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