Loyalty

Event / Technology

A triad approach for travel tech modernization

November 7, 2024

This webinar, produced by PhocusWire and Encora, will deliver valuable insights on the critical role of data governance — not as a one-time goal but as an ongoing process that ensures your solutions... Register Now

News / Online

Expedia Group, Microsoft team up for loyalty initiative

By Morgan Hines | October 29, 2024

As a result of the new partnership, Bing users booking eligible accommodations will be able to earn both Microsoft Rewards and rewards offered by Expedia Group brands. Read More

News / Technology

Cloudbeds unveils AI-driven tech to improve hotel decision making

By Linda Fox | October 23, 2024

Cloudbeds has developed an AI-powered forecasting engine combing hotel operational data with external data to improve decision making and boost revenue. Read More

News / Online

How commerce media is catching on in travel

By Linda Fox | October 17, 2024

United, Expedia, Booking.com, Agoda, Priceline, Marriott and Uber have all established media networks in recent years and are earning significant revenue from them. Read More

News / Technology

Marriott agrees to pay $52M, improve cybersecurity to settle multiple data breaches

By Mitra Sorrells | October 9, 2024

The three data breaches, dating back to 2014, affected hundreds of millions of customers of both Marriott and its subsidiary Starwood. Read More

News / Technology

What Google's cookie reversal means for travel

By PhocusWright Research | October 8, 2024

Google in July abandoned plans to deprecate third-party cookies and while that may be welcome news in the short term, momentum in the digital space continues to push advertisers toward a future... Read More

Interview / Startups

STARTUP STAGE: B0arding is a booking site that rewards users for video reviews

By Mileva Sapic | October 7, 2024

B0arding invites travelers to submit video reviews of hotels and short-term rentals they've stayed in and rewards them with a $20 travel credit for a future trip booked on its platform. Read More

News / Technology

Shiji consolidates hotel customer data with single guest profile

By Linda Fox | September 25, 2024

The functionality built into Shiji’s property management system allows guests to share their data on a local or global level, which then enables hotels to remove duplicate profiles and get a truer... Read More

News / Online

Norwegian airline and Strawberry hotels create shared loyalty currency

By Mitra Sorrells | September 23, 2024

The two brands have created a joint venture – Spenn – that will offer a common loyalty currency with no exchange fees and, eventually, a wide range of partners that provide earning and redemption offers... Read More

News / Online

Marriott CEO on shifting loyalty from transactional to emotional

By Morgan Hines | September 19, 2024

Hotel loyalty programs have traditionally been focused on room nights as the primary redemption offering, but Marriott CEO Anthony Capuano believes Bonvoy can go far beyond traditional expectations. Read More

News / Startups

Point.me secures $15M to expand travel rewards search platform

By Linda Fox | September 18, 2024

The investment was led by Nyca Partners and Citi Ventures with Samsung Next, RiverPark Ventures, Meta executives, the co-founder of ITA Software (Google Flights), Thayer Ventures and PAR Capital... Read More

News / Technology

Unpacking airline disruption challenges - data, communication, personalization

By Linda Fox | September 16, 2024

With the global IT outage in July and a summer of strikes fresh on their minds, airline executives discussed how disruptions are managed, the importance of data and informing passengers at the... Read More

Opinion / Online

Racing toward tomorrow's travel experience

By Stephanie Meltzer-Paul - Mastercard | September 11, 2024

Stephanie Meltzer-Paul, executive vice president of global loyalty at Mastercard, explores what's possible when the right mix of personalization, loyalty and technology are activated. Read More

From Our Partners / Online

Five things travel marketers get wrong

By Cathy Walsh | September 9, 2024

Marketing teams should review channel performance monthly and ensure that tactics are in service to an overarching strategy. And that strategy should be evaluated regularly to ensure it includes best... Read More