IT Services

News / Technology

Traveltek latest to be acquired by Juniper Group

By Linda Fox | October 30, 2024

Juniper Group, part of Vela Software and Constellation Software, continues its acquisition spree with cruise and dynamic packaging tech specialist Traveltek. Read More

News / Technology

Hotels embrace a new chapter in revenue management

By Matthew Parsons | October 23, 2024

Hotels are adopting revenue management techniques to boost outside of room sales as processes are increasingly automated and the technology becomes more accessible. Read More

News / Technology

Airlines are pushing ancillaries to boost revenue, but new offerings slow to come

By Morgan Hines | October 11, 2024

Ancillary services including baggage fees, meal upgrades, change fees and seat selection help boost airline profits, but why haven't airlines expanded their product catalog? Read More

News / Technology

Marriott agrees to pay $52M, improve cybersecurity to settle multiple data breaches

By Mitra Sorrells | October 9, 2024

The three data breaches, dating back to 2014, affected hundreds of millions of customers of both Marriott and its subsidiary Starwood. Read More

News / Technology

Decentralized Identity Foundation hackathon kicks off with track focused on travel solutions

By Mitra Sorrells | October 3, 2024

Developers entering the “Hospitality and Travel Challenge” have to demonstrate how decentralized identity technology combined with traditional travel technology can create a more frictionless,... Read More

News / Technology

Hype versus reality: How fast is generative AI changing the travel industry?

By Morgan Hines | October 2, 2024

Industry leaders from Accor, Sabre, Cloudbeds, Navan, MakeMyTrip and more share their thoughts on generative AI and whether it has lived up to expectations thus far. Read More

News / Technology

What airlines wish they had in the disruption toolkit

By Linda Fox | September 30, 2024

Airline executives want self-service apps for passengers during a disruption as well as decision making support systems but they also want more support from the top and joined-up thinking. Read More

News / Technology

Snowflake expands its data cloud platform with capabilities tailored for travel

By Morgan Hines | September 24, 2024

Snowflake already works with clients including Hyatt, Tripadvisor, Booking.com, JetBlue and Marriott. Read More

News / Startups

Tour Amigo raises $2M in seed funding to boost growth

By Morgan Hines | September 4, 2024

The B2B SaaS company will use the funding to speed software development and expand into North America, which it views as a key market. Read More

News / Online

Why the CrowdStrike crash hit Delta harder

By Robert Silk – Travel Weekly | August 19, 2024

All of the major U.S. airlines were forced to halt operations when Microsoft Windows' operating systems crashed, yet each airline's experience was different. Read More

News / Online

Q&A: Travelport's Greg Webb talks future of NDC, IT outage, more

By Morgan Hines | August 12, 2024

At the Global Business Travel Association conference in Atlanta late last month, Greg Webb sat down with PhocusWire for a wide-ranging interview on the travel industry, Travelport and more. Read More

News / Technology

Winners, wipeouts and travel tech bets

By Linda Fox | August 6, 2024

The increased M&A activity in travel is seeing companies such as Juniper Group, Mews and Lighthouse scoop up smaller travel technology providers and startups. Read More

News / Technology

In the wake of CrowdStrike, how tech can shape travel crisis planning

By Morgan Hines | July 26, 2024

On the heels of last week’s CrowdStrike outage, the question of how to manage mass delays and cancellations along with what crisis management’s future may look like is only more critical. Read More

News / Technology

Delta apologizes, DOT opens investigation into flight disruptions

By Morgan Hines | July 23, 2024

The airline is “painfully aware” of its slow comeback after Friday’s global IT outage, Delta president Glen Hauenstein said at GBTA, noting that the airline anticipates to be fully recovered toward the... Read More

Opinion / Technology

The CrowdStrike outage was a wake-up call for the travel industry – here’s how it should respond

By Fritz Oberhummer - Intellias | July 22, 2024

Fritz Oberhummer of Intellias explains how embedded artificial intelligence can help the travel industry build resilience and ensure seamless operations when the next system failure occurs. Read More

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