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News / Technology

Unpacking airline disruption challenges - data, communication, personalization

By Linda Fox | September 16, 2024

With the global IT outage in July and a summer of strikes fresh on their minds, airline executives discussed how disruptions are managed, the importance of data and informing passengers at the... Read More

News / Technology

Google will allow users to add U.S. passports to its digital wallet

By Morgan Hines | September 12, 2024

The technology giant is beta testing the feature that will allow Google Wallet users to store their passport to use at select TSA checkpoints. Read More

News / Online

Booking Holdings' new CFO expects connected trip "is really there" in 3 to 5 years

By Morgan Hines | September 10, 2024

Ewout Steenbergen, chief financial officer at Bookings Holdings since March, called out the company's work in alternative accommodations and artificial intelligence and strong demand in Asia as key... Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Trip.Biz, Hospitable, Outpayce and more

By PhocusWire | September 6, 2024

Keep up with all the latest people, product and partner news from around the global travel industry in PhocusWire's weekly roundup. Read More

News / Online

Experience industry leaders still see room to grow in changing landscape

By D.J. Catron | August 19, 2024

At Phocuswright Europe, leaders from Viator, Tiquets and TourRadar spoke about how travel experiences could continue thriving even as Google and others play bigger roles in the sector. Read More

News / Online

Latin America super app Rappi on using its travel products to drive loyalty

By Mitra Sorrells | August 15, 2024

About a year after Rappi partnered with Marriott in Mexico, the integration has extended to the super app’s users in Colombia, Chile, Peru, Brazil, Argentina and Uruguay. Read More

News / Technology

IHG bookings from own channels hit 80%

By Linda Fox | August 8, 2024

Holiday Inn-parent IHG shares progress on its investments in technology and loyalty, including the implementation of a new revenue management system and property management system. Read More

News / Technology

In the wake of CrowdStrike, how tech can shape travel crisis planning

By Morgan Hines | July 26, 2024

On the heels of last week’s CrowdStrike outage, the question of how to manage mass delays and cancellations along with what crisis management’s future may look like is only more critical. Read More

News / Technology

Grazzy adds $4 million for growth of digital tipping platform

By Linda Fox | July 25, 2024

The funding for the Texas-based company will go toward recruitment as well as speeding up customer onboarding and scaling partnerships. Read More

News / Technology

How verifiable credentials and digital wallets will transform travel

By Mitra Sorrells | July 16, 2024

Experts working in the world of verifiable credentials and digital wallets explain the fast pace of development and the inevitable changes that will be coming for the travel experience. Read More

Interview / Online

CEO Spotlight: Nadia Omer of AirAsia MOVE

By Mitra Sorrells | July 12, 2024

Previously known as AirAsia Superapp, AirAsia MOVE is the online travel agency brand of Capital A, which also operates AirAsia airline. AirAsia MOVE and fintech brand BigPay constitute MOVE Digital,... Read More

News / Distribution

STR industry is evolving but remains ripe for opportunity

By Morgan Hines | July 1, 2024

Despite constraints, STR industry heads believe there are plenty of opportunities including professionalization, consulting and more in the rapidly evolving space. Read More

Interview / Technology

Oracle Hospitality’s new SVP on cloud-based PMSs, the value of partnerships and AI

By D.J. Catron | June 28, 2024

Oracle’s Hospitality’s Laura Calin has been with the company since its 2014 acquisition of Micros, where she had worked since the 1990s - starting as a lead developer on the original Opera system. Read More

News / Technology

Technology feeds innovation boom for hospitality at HITEC 2024

By D.J. Catron | June 26, 2024

As travel companies shift from marveling at the surging potential of artificial intelligence, a walk across the Charlotte Convention Center’s massive exhibit hall showed countless examples of how... Read More

News / Online

Expedia Group’s next chapter – “Back to growth”

By Mitra Sorrells | June 24, 2024

Expedia Group's chief commercial officer and president of travel partners and media, Greg Schulze, explained the company's plans to fuel growth during a session at Phocuswright Europe. Read More

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